Question 1

Does the system work without internet?

Accepted Answer

Yes, 100%. The local server operates independently. Internet is only used for synchronization and backup to Microsoft Cloud (Azure).

Question 2

What happens if the local server fails?

Accepted Answer

The daily encrypted backup on Microsoft Cloud ensures your data is safe. Just restore on a new machine and everything returns to normal.

Question 3

Is the backup really automatic?

Accepted Answer

Yes. Every day, with no manual intervention. The system encrypts and uploads to Microsoft Cloud (Azure) automatically.

Question 4

Do I need to replace my current equipment?

Accepted Answer

Not necessarily. We work with the major brands on the market: Control ID, Hikvision, Intelbras, Nice/Linear, Citrox/PPA and Henry.

Question 5

What access types are supported?

Accepted Answer

Facial recognition, fingerprint biometrics, RFID card, vehicle tag, remote control, QR Code, password and PIN.

Question 6

How much does the system cost?

Accepted Answer

R$ 300/month per condominium. Everything included: complete system, resident app, backup, support and updates. Discounts for 5+ condominiums.

Question 7

Does the system have a resident app?

Accepted Answer

Yes. App for iOS and Android. Residents can pre-register visitors, make requests and do facial self-registration from their phone.

Question 8

Is my data secure?

Accepted Answer

Yes. End-to-end encryption, Microsoft Cloud backup, full action audit trail and LGPD compliance. And the database runs on YOUR server.

Question 9

Does the price include the resident app?

Accepted Answer

Yes. The iOS and Android app is included in the plan at no extra cost per registered resident.

Question 10

Is there a setup fee?

Accepted Answer

No. Full onboarding — configuration, training and follow-up — is included at no extra charge.

Question 11

Is there a minimum contract or lock-in?

Accepted Answer

Contact our sales team to learn about contract terms. We offer flexibility.

Question 12

What happens if I cancel?

Accepted Answer

Your data is yours. We export all condominium information in an open format before closing.

Question 13

Do I need to pay for equipment or readers?

Accepted Answer

No. There's no limit on readers, cameras or antennas connected to the system. You own the hardware — no software fee per device.

Question 14

Does the system support remote gatehouse?

Accepted Answer

Yes. The remote gatehouse model allows one attendant to monitor multiple condominiums simultaneously. Coming soon.

Question 15

How does smart search work?

Accepted Answer

Search by name, ID number, license plate, block or unit — from any screen, without needing accents or exact formatting.

Frequently Asked Questions

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